At Omar Cozy, we aim to deliver your orders smoothly and securely, no matter where you are in the world. We currently offer Cash on Delivery (COD) as our only payment method.
Order Processing
All orders are processed once placed and confirmed. After successful confirmation, you will receive an order notification via email or SMS, depending on the contact details provided.
Once your order is packed and ready for dispatch, you will be notified with shipment tracking information where available.
Delivery Method
All orders are shipped via our trusted delivery partners. Our team carefully handles every package to ensure your products arrive in excellent condition.
Cash on Delivery (COD)
We accept Cash on Delivery for all orders. Please ensure that someone is available at the shipping address to receive the package and make the payment upon delivery.
Order Issues and Support
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of receiving the package. Be sure to provide:
Your full name
Order number
Photos of the item and package (if applicable)
A brief description of the issue
We’ll work quickly to resolve the issue.
Tracking Your Order
For orders with tracking, you’ll receive a tracking number via email or SMS after your order has shipped. You can use this to monitor the status of your delivery.
Contact Us
If you have any questions regarding your shipment, feel free to contact our support team [email protected].